transforming the way people learn, lead, and inter(act)
transforming the way people learn, lead, and inter(act)
why
Through reverse thinking, we challenge conventional methods and foster innovative solutions.
Take your customer and guest experience from a reverse approach.
why
Through reverse thinking, we challenge conventional methods and foster innovative solutions.
Take your customer and guest experience from a reverse approach.
program overview
Over the past years, we have learned that individuals who excel are those who go above and beyond, personalise their interactions, and genuinely care about others.
Our STAR and EPIC programs will ignite your potential and transform your interactions in a unique and authentic way while enriching your emotional intelligence and listening skills. These programs will empower you with the mastery of effective delegation, the courage to overcome personal and professional barriers, and the ability to uplift and inspire those around you. It will also help you purposefully empower others, drive inspiring leadership, and enhance your coaching skills.
Both programs are designed to inspire you to create consistently meaningful and memorable experiences in your personal and professional life. Ensuring you stand out and turning every interaction into a moment of positive change.
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experience STARs practitioner
Are you ready to transform your interactions and make a meaningful impact on those around you? This STAR Practitioner program is designed to help you understand the profound effect of human connection. You will learn to elevate the customer or guest experience, ultimately boosting business value. Dive into an engaging journey of Surprise, Touch, Assist and Recognise and discover how your actions can make a big difference.
day 1
You will learn about the power of positively impacting people around you. You will explore the power of SURPRISE and TOUCH, learning how kindness is an essential attitude with a high impact while enhancing your emotional intelligence and empathetic listening skills.
day 2
Dive into the power of ASSIST and RECOGNISE to make a difference for people you meet. You will explore how proactive help can transform interactions with customers, friends, family, and colleagues. Next, you will discover the incredible benefits of recognising.
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EPIC leadership
practitioner
Being an EPIC leader is not a matter of luck or genetics. It is something you can learn. When you are an EPIC leader, you lead “bottom up.” Learn to lead with our 3-day EPIC leadership program. Empower, inspire, and coach your team to align with your organisation's purpose.
day 1
We’ll kick off your journey to becoming an EPIC leader by exploring the concept of reverse thinking and its impact on customer and guest experiences. You will gain a deep understanding of your influence as a leader and learn how to empower and create a positive and inclusive work culture.
day 2
Are you ready to lead with purpose and inspire your team? This second day is designed to help you harness the power of purpose-driven and inspiring leadership, equipping you with the skills to make a real impact on those around you.
day 3
You will experience the transformative power of coaching. You will learn the key qualities and practices of effective coaches and how to incorporate these into your leadership style. This day is all about enhancing your ability to coach and support your team effectively.
our vision on learning
your journey
on-site sessions
practical exercises
strategic thinking
become certified as STAR and/or EPIC
courses
empower your team to be more impactful & relevant
empower your team to be impactful & relevant
testimonials
What our graduates say, success stories, real impact.
ready to get started?
Johan Huizingalaan 400
1066 JS Amsterdam
The Netherlands
