Experience STARs Practitioner
day 1
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Experiential learning
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Surprise & Touch
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1 Certificate
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Improve your personal and professional relationships
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Get ready to transform your interactions with kindness and empathy!
Kick off
Learn about the power of SURPRISE and TOUCH to positively impact people around.
During this first day you will explore the magic of SURPRISE, learning how kindness is a high impactful basic attitude. Next, you dive into TOUCH, enhancing your emotional intelligence and empathetic listening skills.
During this first day you will explore the magic of SURPRISE, learning how kindness is a high impactful basic attitude. Next, you dive into TOUCH, enhancing your emotional intelligence and empathetic listening skills.
What to expect on the first day?
You will become more aware of others' emotions and discover attentive ways to brighten their day. We'll equip you with actionable steps to integrate surprising kindness into your daily interactions.
In the afternoon you will learn to read and respond to emotions effectively, improving both personal and professional relationships. We'll guide you in developing techniques to create meaningful connections through empathy.
By the end of the day, you'll have key insights and actions to apply what you've learned, making a real difference through surprise and touch. Get ready to transform your interactions with kindness and empathy!
day 2
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Assist & Recognise
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Pro-active help can transform interactions
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Practice giving genuine compliments
Kick off
Dive into the powerful themes of ASSIST and RECOGNISE to make a difference for people you meet.
During the second day you will explore the concept of ASSISTING and how pro-active help can transform interactions with customers, friends, family, and colleagues. Next, you will discover the incredible benefits of recognising.
During the second day you will explore the concept of ASSISTING and how pro-active help can transform interactions with customers, friends, family, and colleagues. Next, you will discover the incredible benefits of recognising.
What to expect on the second day?
You will learn effective ways to offer assistance, handle objections, and improve your listening skills to provide meaningful support. You will have practical steps to apply your new skills and make a positive impact in real-life situations.
You will practice giving genuine compliments and appreciation, and you'll see firsthand how recognition can uplift and motivate those around you.
In the afternoon you will shift your focus to recognising and you will learn how to acknowledge emotions and individual uniqueness to create personalised and memorable experiences.
Throughout the day, you'll reflect on key insights and commit to actions to bring what you've learned into practice. Get ready to make a lasting difference by assisting and recognising the customers or other people you meet!
Reverse Thinking Expert
Dirk Willemsen
Meet Dirk, our partner with a profound passion for hospitality. With extensive international experience in the hospitality industry, Dirk has a unique ability to connect with business owners and their teams on multiple levels. His expertise lies in fostering environments where happy individuals can make a significant difference. Dirk firmly believes that enabling people to establish genuine connections with customers is the highest goal for any organisation striving for excellence.
As a former hospitality entrepreneur, Dirk has an in-depth understanding of the industry's needs and the challenges professionals face.
As a former hospitality entrepreneur, Dirk has an in-depth understanding of the industry's needs and the challenges professionals face.
Join Dirk in our upcoming sessions to gain valuable insights and practical strategies to transform your customer interactions and elevate your business to new heights.
reverseacademy@startreverse.com
Johan Huizingalaan 400
1066 JS Amsterdam
The Netherlands
Johan Huizingalaan 400
1066 JS Amsterdam
The Netherlands
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